Delete Your Account

Before you request deletion

Account deletion is permanent. Removing a device from the app, signing out, or uninstalling the app does not delete your ZENAO account. If you only want to stop sharing a device, you can revoke that access in the device-sharing settings instead.

How to submit your request

1. 1
   Use your account email

   Send the request from the email address associated with your ZENAO account whenever possible.

2. 2
   Include account details

   Provide your account email and, if known, your username or user ID. Do not send your password or Wi-Fi password.

3. 3
   Complete verification

   We may ask for limited additional information to verify that you control the account and to protect against fraudulent deletion requests.

4. 4
   Receive confirmation

   We will confirm receipt and aim to complete a verified request within the period required by applicable law, typically within 30 days.

If the button does not open your email app, write to support@zenao.art with the subject “ZENAO Account Deletion Request.”

What will be deleted

Subject to verification and legal retention requirements, deletion includes:

• your ZENAO account and sign-in credentials;
• profile information, including your uploaded avatar and bio;
• device associations and device-sharing records linked to your account;
• saved collections, favorites, playlists, schedules, and preferences; and
• other personal information linked to the account that is not required to be retained.

Information that may be retained

We may retain limited records where reasonably necessary for security, fraud prevention, legal compliance, dispute resolution, or enforcing our agreements. Retained information will remain protected and will not be used for unrelated purposes. Information stored only on a physical device may remain until the device is reset or reconfigured.

Need help?

For an access, correction, portability, or other privacy request, email support@zenao.art and describe what you need.